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FAQ

Home FAQ

Frequently asked questions

Do you ship internationally?

PetBox is now live and shipping to the following: • United States • Canada • Australia & New Zealand • The United Kingdom • The European Union, Iceland, Norway, & Switzerland  • Singapore • South Africa  • The United Arab Emirates (UAE) & the Kingdom of Saudi Arabia (KSA)

When will my order ship?

Typically orders ship within 1-5 business days. You will receive tracking information via email once your order ships.

How can I check the status of my order?

Once your order is placed you should receive an order confirmation email within 1-10 minutes. You will then receive tracking information via email once your order ships.

How long does shipping take?

Orders are typically fulfilled within 1-5 business days and shipping can take up to 3-15 business days. You will receive tracking information via email once your order ships.

What is your return policy?

All of our products carry a 14-day return policy. If you are not satisfied with a product you purchased from PetBox , you can return it for a refund within 14 days of your receipt of the product

How do I get a return for my order?

To initiate your refund request, please visit our  Contact Us page and complete the form with your order details.  You can expect a response from our team within 24 hours

PAYMENT INFORMATION

You can shop using the following payment methods: • All major credit & debit cards • Apple Pay