Terms & Conditions

Welcome to Petbox!

By accessing and using our website, you agree to comply with the following Terms and Conditions. Please read them carefully before using our services.

1. General

Petbox is an online store offering pet products and accessories. By placing an order, you agree that you are at least 18 years of age and legally capable of entering into a binding agreement.

2. Products & Availability

All products are subject to availability. We reserve the right to discontinue or change any product at any time without prior notice.

3. Orders & Payments

All orders must be paid in full before shipment. We accept secure payment through various methods including credit/debit cards and Shopify Payments.

4. Shipping & Delivery

We offer both standard and express shipping options. Delivery times and rates are listed during checkout. Delays caused by external factors (such as customs or weather) are beyond our control.

5. Returns & Refunds

If you're not satisfied with your purchase, you may request a return within 14 days of delivery. Returned products must be unused and in original packaging. Shipping fees are non-refundable unless the product is faulty.

6. Intellectual Property

All content on the website, including logos, images, and text, is the property of Petbox and may not be copied or reused without permission.

7. Limitation of Liability

We are not responsible for any indirect or consequential loss or damage arising from the use of our website or products.

8. Changes to Terms

We reserve the right to modify these Terms at any time. Updates will be posted on this page.